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Originally Posted by HCGfome
Uh maybe someone else packed it, he ships lots and lots of packs every day! You should ask him what the prob was with this pack. Maybe it was opened in the mail by someone.
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How does that make it not his responsibility? He is responsible for your order, including making sure it's packed properly. If he enlists a third party to package for him, he must be responsible for the actions of that third party. There are zero scenarios here that end with this not being his fault.