I just sent this to Kay Jewelers let me know if you approve

[Opi]

I purchased a one carat solitare engagement ring from Kay Jewelers in November of 2006. I will be paying my credit card off in a few days and wanted to let you know I will be closing my account. Unfortunately a few months ago the ring was stolen out of my house. After filing a police report and spending several hours and trips to the store I purchased the ring from talking to everyone from sales reps to managers to customer service to THEIR managers, I got absolutely nowhere. I feel like the entire company is laughing at my misfortune. No one wanted to help, and they tried everything they could not to replace the ring. When I purchased the ring I was ensured by the MANAGER of the store that no matter what happened to the ring my insurance policy would cover it, beit lost, stolen etc. What an upsetting day it was when the worst thing that could happen, happened, and the company I spent $3,000 with did not back their own employees. I know I am just one person, and now that my account will be paid off and closed I mean nothing to Kay Jewelers. However I am only 23 years old and have many many years of my life left to ensure that everyone I talk to about any type of jewelry, engagements or business is aware of the nightmarish experience I have had with your company. Thankfully in this country there are ways to make this type of situation very public and I have already started to do so. A happy customer may tell a few people about their experience however an unhappy customer will tell everyone they know and more.

[willy222]

Well done, ill be sure never to give them any of my $$

[Opi]

Originally Posted by willy222

Well done, ill be sure never to give them any of my $$

it's really sad, my dad said theres really nothing else to do at this point unfortunately, not only was it a huge monetary loss but emotional too... oh well.

[paul_22]

i remember the tread you created when the ring was first stolen..... hope everything works out for ya buddy and they get whats coming to them

[martyrobbins]

Originally Posted by paul_22

i remember the tread you created when the ring was first stolen..... hope everything works out for ya buddy and they get whats coming to them

me too. Great email OPI!!!!!!!