Are crooks. I received an initial email after a long time in reporting the content:
"Your package has been damaged in the post office and has returned back
to us. We'll send your order again as soon as packing is completed by
our post office courier."

After another month I receive a second email which includes the content:
"Your order was confiscated by customs. We'll clear up the situation as
soon as possible. We keep you informed."

now it is clear that the bastards are crooks of shit.